Contact

We want you to love your bag so please do not hesitate to email us with any concerns, questions, or issues. If you need to request a refund, please use this form too. Thank you!

Contact form

  • Picture of washing machine

    How do I take care of my bag?

    To properly care for your bag, take into account the type of materials used. Refer to the care tag attached to your bag for detailed instructions. Typically, bags made of cotton or canvas have already undergone pre-washing before they were created. You can either machine wash them on the gentle cycle or spot clean them. For best results, air-drying is recommended. If there are wrinkles on cotton or canvas materials, you can use a light iron to press them out. However, waterproof linings and vinyl leather materials should not be ironed as it will cause damage.

  • Gift wrapped box with red ribbon

    When will I receive my bag?

    Regardless of the chosen shipping method, all orders will be dispatched within 2 business days of the order date. The shipping times may vary depending on the destination of the order. Additionally, if you reside in or are visiting the Cape, we offer a convenient local pickup option that eliminates the need for shipping and saves you money.

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  • Women with white bags in store

    What is your refund policy?

    Should you find yourself unsatisfied with your purchase, rest assured that you can return your bag within 30 days of purchase and receive a full refund.

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